Return policy

A Square Service Buddy Private Limited – Return Policy

At A Square Service Buddy Private Limited, customer satisfaction is our priority. If you are not entirely satisfied with your purchase, including products like Nafasam Rose Water, we are here to assist you with our straightforward return process.

Return Conditions

• Eligibility: To be eligible for a return, your item (including Nafasam Rose Water) must be unused, in its original condition, and in the original packaging.
• Return Period: You have 5 days from the date of delivery to initiate a return for any purchase, including Nafasam Rose Water.
• Proof of Purchase: A receipt or proof of purchase is required for processing your return.

Refunds

• Process: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. This applies to all items, including Nafasam Rose Water.
• Method: Approved refunds will be processed to your original payment method within a specific period, depending on your payment provider’s policies.

Exchanges

• Defective or Damaged Items: If you receive an item that is defective or damaged, such as Nafasam Rose Water, please contact us at info@asquareservicebuddy.com to arrange an exchange for the same item.

Return Shipping

• Customer Responsibility: You are responsible for covering the shipping costs for returning your item, including Nafasam Rose Water. Shipping costs are non-refundable.
• Return Address: Please send your returns to: info@asquareservicebuddy.com.

Non-Returnable Items
The following items cannot be returned:

• Gift cards
• Personalised gift boxes, including engraved boxes and boxes with a printed card, unless they arrive damaged or differ from the design you approved. We email you a photo of every personalised box before it ships, so you can tell us about any problem before dispatch.
• Items that have been opened or used, including Nafasam Rose Water once the packaging has been opened.

How to Initiate a Return

1. Contact Us: Email us at info@asquareservicebuddy.com to start your return process for any item, including Nafasam Rose Water.
2. Pack Your Item: Securely pack the item in its original packaging.
3. Ship Your Item: Send the package to the return address provided above.

Contact Information

For any questions or concerns about our return policy, please reach out to us:

A Square Service Buddy Private Limited
Kannauj
nafasam.kannauj@gmail.com
7380606110

Thank you for choosing A Square Service Buddy Private Limited. Whether it’s Nafasam Rose Water or other products, we appreciate your business and are committed to ensuring your satisfaction.